Refund policy
INND HOME REFUND POLICY
At INND HOME, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this Refund Policy outlines your options for returns, exchanges, and refunds.
Eligibility for Returns and Refunds
Return Window: Items can be returned within 30 days of receiving your order.
Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when they were received.
Non-Returnable Items: The following items cannot be returned:
Gift cards
Sale or clearance items
Customized or personalized products
Initiating a Return
To initiate a return:
Contact our customer service team at info@inndhome.com with your order number and details of the item(s) you wish to return.
Wait for confirmation and instructions from our team before shipping your item back.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking information.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within 7-10 business days.
Please note that your bank or card issuer may take additional time to reflect the refund in your account.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange a damaged item, contact us at info@inndhome.com with photos of the damage and your order details.
Cancellations
Orders can be canceled within 24 hours of placing the order. After this period, the order may already be processed and shipped, making it ineligible for cancellation.
Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to us:
Email: info@inndhome.com
Business Hours: 9:00 AM to 5:00 PM
Thank you for shopping at INND HOME. We appreciate your trust and are here to assist you with any issues regarding your purchase.